So you’ve worked overtime to switch your iOS deployment methods to using Apple’s Device Enrollment Program (DEP) and are finally convinced that over-the-air supervision is the way to go for all your school-owned devices. Way to go!
Yet, somehow, only days after your first large deployment you get the dreaded call/text/email/ticket stating that some staff or student’s iPad had to be wiped and they can’t remember their password and are stuck on a screen that says “Activate iPad.”
Previously, on unsupervised iPads, we would have to do one of the following:
Hunt down the user based on social engineering to determine who A•••••••@B•••••••.org really was and have them type in their password or talk them through using icloud.com to remove the device
- Call Apple Enterprise support, provide proof of purchase and wait a period of time for the lock to be remove from the Apple Activation Servers.
Now the power is all in our hands! Using an Activation Lock Bypass Code from the JSS you can bypass the lock from the comfort of your own desk!
When a device meets the following criteria, the device will submit a bypass code to your MDM Server (in this case JAMF Softwares Casper Suite) and store it with Apple’s Activation Servers.
- iOS Version 7.1 or Higher
- Device is Supervised
Next, click on the Management Tab, then choose “Activation Lock” on the side bar.
To view (or copy) the Activation Lock Bypass code, click on “Get Activation Lock Bypass Code” button
From here, the choice is yours. You (or the tech who reported the issue) can manually type the activation code into the password field of the lock screen on the iPad, leaving the email address field blank. However, if plugging the iPad into a computer is an option, I have found it much easier to just copy and paste the bypass code into the iTunes activation lock window as demonstrated below:
I hope that this can help someone out as I have found this feature to be only lightly documented without any real detail in how to use the code once you need it.